OpeN Day 28th February 9am - FREE class / LOOLOO's Iced Matcha or Coffee / Nibbles

FAQs

You may be wondering...

VIP Founding Memberships
- 20% Off For Life.
First 20 Members

VIP Founding Memberships
- 20% Off For Life.
First 20 Members

VIP Founding Memberships
- 20% Off For Life.
First 20 Members

How long are classes?

Each class is 45-50 minutes long. This is so there is enough time to end with a 5 minute grounding meditation - a moment to relax and unwind. This is vital for experiencing the Mind Flow benefits of these intentionally designed classes. You'll thank us later! For the Mums & Bubs classes - we usually hang around a little longer.

What does my membership include?

Please click on the memberships tab in navigation to find out more about of membership offerings. We are currently selling pre-opening Early bird memberships at discounted rates. You won't want to miss out! 

VIP memberships are no lock in contracts. Early bird memberships are a minimum of 12 weeks commitment with option to continue after this (7 day guarantee offered*). We offer pauses on memberships* - up to 4 weeks per calendar year. We kindly request notice in writing 2 weeks beforehand so we have enough time to action. December pauses are limited to one week. Please contact us if you need further clarification. Pauses can be done for up to 4 weeks or longer for injuries with a medical certificate.

What do I need to bring/wear to my workout?

We recommend you bring grip socks and a water bottle. We supply all equipment and Pilates Mats. You don't have to carry this around! All reformer sessions must have grip socks as per our policy. We allow bare foot for matwork so you can feet grounded and get a good sense of proprioception (awareness of body in space).

What is Self-Guided (Digital) Reformer? How does the self-guided (digital) reformer only membership work?

We offer self-guided (digital) reformer timeslots for you to enjoy. This is similar to using gym equipment, only you follow an online designed class, delivered through special screens. This allows you to choose from over 500+ workouts and tailor the length of your session (great if you only have 20-30 minutes!). These are self-guided and not-instructor led. There will always be a staff member in the Studio. We highly recommend you attend at least one of our instructor-led reformer sessions first before booking into these classes, so that you are comfortable with the equipment & springs + basic reformer principles. Digital reformer 'only' memberships are now available for purchase - x2 classes / week for $32/week (off-peak times). This is a great option if you can only attend between school times, while still having a few 6am, 8am and a Saturday time-slot. Two classes start at 1.40 and finish at 2.30pm so you are in-time for school pick up at 2.50pm. These require pre-booking as per any other class and are not 24/7 access. Our 12 hour Cancellation/rescheduling policy applies.

Can I attend if I'm injured?

We require medical clearance post injury to attend our classes. These sessions are not 'Physiotherapy' and are designed for general population fitness in a group setting. However, our main instructor is also a Physiotherapist by background so when you obtain clearance to return, she will have utmost awareness and oversight of your injury. For attending classes with an injury that requires lots of 1:1 attention and individualisation, Private Clinical Pilates may be a better fit for you. Please contact us to discuss options. These may be arranged through referral to 'Mind Flow Physio,' based on availability. Private Clinical Pilates is not included in memberships.

Do you see clients one to one? (1:1)

As an Intro only offer (once per customer), we will be offering a limited amount of 1:1 45 minute 'Get to know the reformer' private Pilates sessions for first-timers (based on availability). In these sessions, we through basic reformer principles including: names of the reformer parts, springs & settings, equipment set-up, positioning and practice some commonly performed exercises. This will give you a great head start before you attend your group class. These are general movement teaching sessions and are not designed for specific guidance around injuries or rehabilitation. For this, please enquire about 1:1 Physiotherapy sessions, provided through Mind Flow Physio - which are claimable on health funds. At this time, for Private Pilates - they are once off sessions to get to know the ropes. As capacity and staff grow, a more 'ongoing/regular' private Pilates session set-up may be offered in the near future. The best thing would be to send me an email or text and we can discuss your goals and find the right fit for you! These must be booked in by appointment only. 45 minute private Pilates 1:1 Intro offer = $60 (normally - $75). Available from April onwards as per instructor availability.

I will re-commence taking some private bookings for 1:1 Clinical Matwork Pilates and Physiotherapy sessions (based on availability after initial launch phase of Studio). This will be provided through (Mind Flow Physio) and is structured as Physiotherapy. This will be located in the same Studio or contact me to discuss other options. My background is in rehabilitation so is perfect for pre and post orthopaedic surgery such as knee replacements as well as general reconditioning, movement coaching and private reformer sessions. Pricing is separate to Mind Flow Pilates.

Can kids or teens join? Do you have a Crèche? Do you have Mums n Bubs? 

Children must be aged 16 and over to attend. Children under 16 must be accompanied by a parent or guardian in the studio - such as mums and bubs. Children 16-18 must have parent or guardian consent but can attend on their own. We are currently reviewing our age limit for children, please contact us if you have questions. Unfortunately, we do not offer a creche but we have Mums and Bubs classes (see below). 

Is there Parking? Where are you located?

Yes plenty of free parking! We are located in Kincumber in the IGA complex (next to Sweenys Pizza).
Match made in Heaven!
Unit 3/36 Empire Bay Drive, Kincumber, 2251, NSW.

When are you opening?

Saturday 28th February, 2026! We will be having a morning opening day celebration, ribbon cutting, complimentary sweet treats & beverages + free Pilates classes (now full). 9am start for ribbon cutting, Looloo's iced coffee & strawberry matcha + nibbles, "win a free month of Pilates" Draw at 10am.

Currently, Matwork Pilates classes are being offered 'from home,' in Kincumber, including Mums and Bubs - enquire for details or to book in.


Will the early bird memberships start charging me now?

When you sign up for an early Bird membership, Momence (booking system) will charge one week pre-payment. This covers your first week of Pilates. The payments won't start to reoccur until after 7 days from your first class attended.

Mums and Bubs Classes Questions:
1. Can I use my membership on Mums and Bubs?
2. How do I book in?
3. How many weeks postpartum do I have to be to attend/how old does bub have to be?

1. Yes you can! For example, if you signed up for a x2 classes/week Core membership, you can use x1 of your weekly credits on the Mums and Bubs class. This would mean you can attend another class that week. This could be another Mums n Bubs or a class that isn't a 'Mums and Bub's' class, for example: reformer. We also offer Mums and Bub's x5 Packs to cover your classes without a membership. If you have already bought another pack - these can be redeemed on these classes too but reach out to us and we can swap it.

2. Our cancellation Policy is the same for Mums N bubs classes (12 hrs notice for cancellation/reschedule). Late changes are treated the same as cancellations. However, we understand that life is a little bit more unpredictable. For Mums n Bubs classes, we offer one credit back per calendar month if a class is missed/cancelled late. Classes are not scheduled back to back so there is time to have tea after and connect with other mums! This is exactly what mums are craving in those postpartum months, I know I did!

3. We require medical clearance to attend if you are under 12 weeks postpartum. We highly recommend at least 6 weeks, however, we find at least ~8 weeks+ is the sweet spot. We try to group babies into different age groups 3-6 months and 6-12 months (not strictly). Around 12 months is our cut-off for the mums and bubs classes.

Can I bring my kids and/or baby?

Us Mum's get it - life is a juggle! You are welcome to bring your baby &/or kids to our 'digital reformer' sessions (self-guided reformer classes) - except Saturdays*. Babies must remain safe in a pram (arms length away from the moving parts of the reformer beds). We have a small designated 'kids corner' with colouring in and seated activities. Children must remain under the supervision of their guardian/parent at all times and kept at a low noise level/not become disruptive to other members. We kindly ask for your cooperation with. Unfortunately, children aren’t able to attend any 'instructor-led' Reformer and Matwork sessions to preserve the unique 'Mind Flow' and meditation experience. We do however have designated Mum's and Bub's Pilates classes for babies under 12 months old (see information above). Please give us a call if you would like clarification or want to discuss your options.

Can I turn up at any time or is booking always required?

Pre-booking into classes is essential to ensure there is enough room in the class. This can be done through the Momence app via our website or app. 

Will you be offering more classes in lunch-times and Saturdays?

We anticipate our timetable will grow with growing demand. It is highly likely another Reformer class will be added to Saturdays once demand increases. Please send us your questions and requests so we can gather feedback.

Do you offer Fitness Passport?

Currently not at this stage.

Which class is best for me? I have no idea where to start! 

If you have never done reformer before, you can always start with our Saturday 'Beginner Reformer' class where we go over fundamentals and building confidence. This is a good place to start so you can learn Pilates basic principles. We also offer 'Very Gentle Flow Reformer' which is a slower pace, also great for beginners and popular with our 50+ community. You will feel instantly welcome and greeted with warmth. We also offer 'EveryBODY' reformer sessions - as the name suggests, these are designed for everyBODY (beginner to intermediate) with lots of variations are provided so you feel comfortable with whatever level you are. Our Pilates style is flowy and is designed to be non-intimidating, yet still strengthening. We welcome people of all abilities and really focuses on quality of movement, engaging deeper core muscles, while still giving more challenging options for those who want it! Matwork is also a great place to start where you can learn Pilates principles without the reformer.

As an Intro only offer (once per customer), we will be offering a limited amount of 1:1 45 minute 'Get to know the reformer' private Pilates sessions for first-timers (based on availability). In these sessions, we through basic reformer principles including: names of the reformer parts, springs & settings, equipment set-up, positioning and practice some commonly performed exercises. This will give you a great head start before you attend your group class. These are general movement teaching sessions and are not designed for specific guidance around injuries or rehabilitation. For this, please enquire about 1:1 Physiotherapy sessions, provided through Mind Flow Physio - which are claimable on health funds (pricing is different and is displayed on www.mindflowphysio.com.au). This is separate to Mind Flow Pilates. At this time, for Private Pilates - they are once off sessions to get to know the ropes. As capacity and staff grow, a more 'ongoing/regular' private Pilates session set-up may be offered in the near future. The best thing would be to send me an email or text and we can discuss your goals and find the right fit for you! These must be booked in by appointment only. 45 minute private Pilates 1:1 = $60 (normally - $75). Available from April onwards.

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