FAQs

Each class is 45-50 minutes long. This is so there is enough time to end with a 5 minute grounding meditation - a moment to relax and unwind. This is vital for experiencing the Mind Flow benefits of these intentionally designed classes. You'll thank us later! For the Mums & Bubs classes - we usually hang around a little longer.

We offer one pause on a 12 week membership (once - for up to 1-2 weeks in duration). We kindly request notice in writing 2 weeks beforehand so we have enough time to action. December pauses are limited to one week for everyone. Please contact us if you need further clarification. Pauses can be done for up to 4 weeks or longer for injuries with a medical certificate.

We recommend you bring grip socks and a water bottle. We supply all equipment and Pilates Mats. You don't have to carry this around! All reformer sessions must have grip socks as per our policy. We allow bare foot for matwork so you can feet grounded and get a good sense of proprioception (awareness of body in space).

We offer video-guided (digital) reformer timeslots for you to enjoy. This is similar to using gym equipment, only you follow an online designed class, delivered through special screens. This allows you to choose from over 500+ workouts and tailor the length of your session (great if you only have 20-30 minutes!). These are self-guided and not-instructor led. There will always be a staff member in the Studio. We highly recommend you attend at least one of our instructor-led reformer sessions first before booking into these classes, so that you are comfortable with the equipment & springs + basic reformer principles. This is a great option if you can only attend between school times, while still having a few 6am, 8am and a Saturday time-slot. Two classes start at 1.40 and finish at 2.30pm so you are in-time for school pick up at 2.50pm. These require pre-booking as per any other class and are not 24/7 access. Our 12 hour Cancellation/rescheduling policy applies.

We require medical clearance post injury to attend our classes. These sessions are not 'Physiotherapy' and are designed for general population fitness in a group setting. However, our main instructor is also a Physiotherapist by background so when you obtain clearance to return, she will have utmost awareness and oversight of your injury. For attending classes with an injury that requires lots of 1:1 attention and individualisation, Private Clinical Pilates may be a better fit for you. Please contact us to discuss options. These may be arranged through referral to 'Mind Flow Physio,' based on availability. Private Clinical Pilates is not included in memberships.

We have just launched our new 'Premium Intro Offer.' This includes x1 one-to-one 30 minute session + 3 group classes. In the 1:1 you will get to learn the reformer basics, names of parts, positions, spring settings and practice some commonly performed exercises. This will give you a great head start before you attend your group class. These are general movement teaching sessions and are not designed for specific guidance around injuries or rehabilitation. A private chance for you to ask all your questions in a supported 1:1 environment! This is designed for first-timers who have never done Reformer Pilates before and want a gentle ease-in before going to the group class setting. 

If you are seeking 1:1 clinical Pilates for injuries treatment - this may be offered by our Physiotherapist via appointment through 'Mind Flow Physio' and is claimable by healthfund. Please call or email us to enquire about this option. Limited clinical Pilates sessions offered per month, based on availibility.