Mind Flow Pilates – Privacy Policy

At Mind Flow Pilates, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our studio, interact with us online, or use our booking system. By using our services, booking classes or providing us with your information, you agree to this Privacy Policy.

1. What Information We Collect

We may collect the following types of information:

Personal details:
• Name
• Email address
• Phone number
• Date of birth
• Emergency contact information

Health and safety information:
• Injuries, medical conditions or pregnancy information you choose to share
• Notes required to help us keep you safe during classes

Payment details:
• Billing details for memberships and class purchases
(Processed securely through our payment provider. We do not store full card numbers.)

Usage information:
• Class bookings, cancellations and attendance history
• Preferences and interactions within our booking system

Optional media:
• Photos or videos if you have given consent for marketing use

2. How We Use Your Information

We use your information to:

• Manage your bookings, payments and memberships
• Communicate class reminders, updates or changes
• Support your safety and provide appropriate exercise modifications
• Improve our services and customer experience
• Maintain accurate studio records
• Share marketing updates if you have opted in

We do not sell or share your personal information with external businesses for unrelated purposes.

3. How We Store and Protect Your Information

Your information is stored securely using:

• Encrypted digital systems
• Password-protected devices
• Limited staff access to sensitive information
• Secure third-party booking and payment platforms

We only keep your information for as long as necessary to provide services or meet legal requirements.

4. Third-Party Providers

We use trusted third-party platforms such as scheduling systems, payment processors, website hosts and email tools. These providers may store information on servers within or outside Australia and follow relevant privacy standards.

5. Health Information

Any health or injury details you choose to provide are confidential. This information is used only to ensure your safety and to help instructors provide appropriate modifications or recommendations.

6. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve your experience and understand how visitors use our site. You may disable cookies in your browser settings if you prefer.

7. Photography and Social Media

We occasionally take photos or videos in the studio for marketing or social media. You will only be included if you have given consent, and you may withdraw consent at any time.

8. Accessing or Updating Your Information

You may request access to your information or ask for corrections, updates or removal where appropriate.
Please contact us at: info@mindflowpilates.com.au

9. Your Rights

You have the right to:
• Access the personal data we hold
• Request changes or corrections
• Withdraw marketing consent
• Request removal of information where appropriate

Some records may need to be retained for legal or safety reasons.

10. Children’s Privacy

Personal information about minors is collected only with the consent of a parent or guardian.
Children under 16 must have a guardian present in the studio unless otherwise approved.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or communicated where appropriate.

12. Contact Us

If you have questions or concerns about how your information is handled, please contact:

Mind Flow Pilates
Email: info@mindflowpilates.com.au