Frequently Asked Questions

You may be wondering…

How long are classes?

Each class is 45-50 minutes long. This is so there is enough time to end with a 5 minute grounding meditation – a moment to relax and unwind. This is vital for experiencing the Mind Flow benefits of these intentionally designed classes. You’ll thank us later! For the Mums & Bubs classes – we usually hang around a little longer.

What does my membership include?

Click here to find out more about our membership offerings. We have x2, x3 or x5 classes a week options. All x2 classes per week + memberships include UNLIMITED access to In-Studio Digital reformer classes at no extra cost. Memberships also include priority booking access 3 weeks in advance. The schedule opens up to everyone 2 weeks in advance.

Can pause my membership, I'm going away!

We offer 8 weeks pause per membership year. Thats right 8 weeks! You can have your cake and eat it. Travel? No problem! We kindly request notice in writing 2 weeks beforehand so we have enough time to action.

What do I need to bring/wear to my workout?

We recommend you bring grip socks and a water bottle. We supply all equipment and Pilates Mats. You don’t have to carry this around! All reformer sessions must have grip socks as per our policy. We allow bare foot for matwork so you can feel grounded and get a good sense of proprioception (awareness of body in space).

What is Video-Guided (Digital) Reformer?

We offer video-guided (digital) reformer timeslots for you to enjoy. This is similar to using gym equipment, only you follow an online designed class, delivered through special screens. This allows you to choose from over 500+ workouts and tailor the length of your session (great if you only have 20-30 minutes!). These are self-guided and not-instructor led. There will always be a staff member in the Studio. We highly recommend you attend at least one of our instructor-led reformer sessions first before booking into these classes, so that you are comfortable with the equipment & springs + basic reformer principles. These require pre-booking as per any other class and are not 24/7 access. Our 12 hour Cancellation/rescheduling policy applies. Our x2/week and x3/week memberships include Unlimited access to digital reformer in-studio sessions.

Can I attend if I'm injured?

We require medical clearance post injury to attend our classes. These sessions are not ‘Physiotherapy’ and are designed for general population fitness in a group setting. However, our main instructor is also a Physiotherapist by background so when you obtain clearance to return, she will have utmost awareness and oversight of your injury. For attending classes with an injury that requires lots of 1:1 attention and individualisation, Private Clinical Pilates may be a better fit for you – we currently only offer this 1:1. Please contact us to discuss. Private Clinical Pilates is not included in memberships.

Do you see clients one to one? (1:1)

We have just launched our Personalised ‘Intro Offer’ which includes a complimentary one-to-one 30 minute welcome session + 4 classes to use within 2 weeks. In the Welcome 1:1 you will get to learn the reformer basics, names of parts, positions, spring settings and practice some commonly performed exercises. This will give you a great head start before you attend your group class. These are general movement teaching sessions and are not designed for specific guidance around injuries or rehabilitation. A private chance for you to ask all your questions in a supported 1:1 environment! This is designed for first-timers who have never done Reformer Pilates before and want a gentle ease-in before going to the group class setting.

If you are seeking 1:1 clinical Pilates for injuries treatment – this may be offered by our Physiotherapist via appointment and may be claimable by health-fund. Please call or email us to enquire about this option. Limited clinical Pilates sessions offered per month, based on availability.

Can kids or teens join? Do you have a Crèche? Do you have Mums n Bubs?

Children must be aged 16 and over to attend by themselves. Our minimum age is 14 to attend but children under 16 must be accompanied by a parent or guardian in the studio. Children 16-18 can attend on their own with written consent. All children 14-18 must have written parent or guardian consent. Unfortunately, we do not offer a creche but we have Mums and Bubs classes (see below).

Is there Parking? Where are you located?

Yes plenty of free parking! We are located in Kincumber in the IGA complex (next to Sweenys Pizza).
Match made in Heaven!
Unit 3/36 Empire Bay Drive, Kincumber, 2251, NSW.

Are you open?

Yes! We are now!

Mums and Bubs Classes Questions:
1. How does it work?
2. Is it social?
3. How many weeks postpartum do I have to be to attend/how old does bub have to be?

1. We have 2 Mums N Bubs Courses. Phase 1 “Early Recovery” a 6-week Physiotherapy Exercise course, designed for Mums 6-14 weeks Postpartum. To claim under Physiotherapy a 1:1 Physiotherapy Assessment must be booked with Jen. Phase 2 “Building Strength” which is run asa general fitness Pilates Mums N Bubs class – with close eye on post-partum considerations. This is also run by Jen but is not considered Physiotherapy as no 1:1 is required beforehand. This is designed for >14 weeks Postpartum.

2. Classes are not scheduled back to back so there is time to have tea after and connect with other mums! This is exactly what mums are craving in those postpartum months, I know I did!

3. We require medical clearance to attend if you are under 12 weeks postpartum. To attend our “Early Recovery” Mums N Bubs 6-week exercise Physiotherapy course, clients must be 6 weeks Postpartum. Around 12 months is our cut-off for the mums and bubs classes. Our Studio cancellation Policy is 8hrs.

Can I bring my kids and/or baby?

Us Mum’s get it – life is a juggle! You are welcome to bring your baby &/or kids to some of our allocated ‘digital reformer’ sessions (video-guided reformer classes) – except Saturdays* and *Digital Familiar clients/Adults only sessions.* Babies must remain safe in a pram (arms length away from the moving parts of the reformer beds). We have a small designated ‘kids corner’ with colouring in and seated activities. Children must remain under the supervision of their guardian/parent at all times and kept at a low noise level/not become disruptive to other members. We kindly ask for your cooperation with. Unfortunately, children aren’t able to attend any ‘instructor-led’ Reformer and Matwork sessions to preserve the unique ‘Mind Flow’ and meditation experience. We do however have designated Mum’s and Bub’s Pilates classes for babies under 12 months old (see information above). Please give us a call if you would like clarification or want to discuss your options.

Can I turn up at any time or is booking always required?

Pre-booking into classes is essential to ensure there is enough room in the class. This can be done through the Momence app via our website or app.

Do you offer lunch-time classes?

We have just opened up 12pm EveryBody Reformer on Monday and 12pm Jumpboard class on Friday. Sundays are coming! Please send us your questions and requests so we can gather feedback.

Do you offer Fitness Passport?

Currently not at this stage.

Which class is best for me? I have no idea where to start!

As part of our Personalised Intro offer we include a welcome 1:1 to help to get comfortable with the reformer and a chance to ask all your questions. This is not clinical pilates, rather an Introductory session. Please call us to discuss 1:1 Clinical pilates for injuries/rehabilitation which our Physiotherapist may be able to provide on an appointment basis. If you have never done reformer before, and want to book your first group class, start with our ‘Beginner Reformer’/ Intro class where we go over fundamentals and building confidence.

Matwork is also a great place to start where you can learn Pilates principles without the moving parts of the reformer. We offer Reformer – ‘Gentle Strength & Flow’ which is a slower pace, also great for beginners and popular with our 50+ community. You will feel instantly welcome and greeted with warmth. Our Pilates style is flowy and is designed to be non-intimidating, yet still strengthening. We welcome people of all abilities and really focuses on quality of movement, engaging deeper core muscles, while still giving more challenging options for those who want it!

      EXCELLENT  
   Based on 56 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Chloe Overhall 
 
 
 
 Trustindex verifies that the original source of the review is Google. Mind Flow is such a beautiful, warm space to move in! From the moment you step inside, every tiny detail has been thought of to create a relaxing experience - the stunning studio aesthetic, the meditation moment before you start your day, to the warm tea waiting after class (and the delicious Saturday sweet treats!) Jen and all of her instructors are wonderfully attentive, incredibly knowledgeable, and so lovely. They design workouts that give you that satisfying pilates burn while always giving beginner-friendly options. Plus, the community is so inclusive and welcoming. Love Mind Flow!
  
 
      Posted on Google  
   
   Diane Capps 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jen and the team Mind Flow Pilates, are so kind and welcoming! The studio is gorgeously calming and comfortable! I needed to engage in formal exercise, and never imagined I would love Mind Flow Pilates as much as I do!
  
 
      Posted on Google  
   
   Kellie Pattee Isdale 
 
 
 
 Trustindex verifies that the original source of the review is Google. Absolutely love Mind Flow Pilates! The classes are fantastic, the instructors are incredibly knowledgeable and supportive, and the studio itself is such a calm, beautiful space to spend time in. Every class is challenging in the best way, and I always leave feeling stronger, more energised, and ready to take on the day. It's become one of the highlights of my week. Highly recommend to anyone looking for a welcoming studio with amazing instructors and a great atmosphere!
  
 
      Posted on Google  
   
   Charlotte Robb 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jen from MindFlow Pilates was absolutely amazing! She came to our accommodation for a private Pilates class as part of our friend's hens, and it was one of the highlights of the weekend. She was so organised, thoughtful, and tailored the class perfectly to our group. We all had such a great time and would highly recommend Jen to anyone looking for a fun and unique experience!
  
 
      Posted on Google  
   
   Donna Hide 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing atmosphere, state of the art studio and just so  gorgeous, welcoming and inclusive. I look forward to every opportunity to attend.
  
 
      Posted on Google  
   
   Kylie Jones she/her 
 
 
 
 Trustindex verifies that the original source of the review is Google. Postpartum mummas this place is for you! The classes are small and intimate with personalised approach for you and your recovery. Jenn is also a physio so you know you are in good hands. Provided with lovely chairs and play mats for your baby to be comfortable and entertained throughout the class (also don’t worry if they are not, it’s a non judgment zone). The class ends with a beautiful meditation (if the babies are open to it) and a tea and chats with other mummas. What a beautiful place to be postpartum!
  
 
      Posted on Google  
   
   Jennefer Cleeren 
 
 
 
 Trustindex verifies that the original source of the review is Google. I love this place. The different classes have a good variety and the positive vibe and professionalism makes you feel great evertime you finish a class. I'm so happy I walked in the door and that I found my place!
  
 
      Posted on Google  
   
   Courtney Conduit 
 
 
 
 Trustindex verifies that the original source of the review is Google. Mind Flow Pilates is a wonderful studio with wonderful instructors. From the moment I took my first class I felt right at home. I know that the instructors are both qualified and caring - looking after each person in the class and ensuring modifications are available when required. I would recommend Mind Flow to anyone who is looking for a safe, inclusive, welcoming space to start or continue their Pilates practice.
  
 
      Posted on Google  
   
   Madeleine 
 
 
 
 Trustindex verifies that the original source of the review is Google. The matwork classes are the perfect amount of burn and there is always lots of adjustment available to accommodate for injuries or push harder! Such a calm welcoming environment, absolutely love every session.
  
 
      Posted on Google  
   
   23lolface_roboci_astercrew 
 
 
 
 Trustindex verifies that the original source of the review is Google. I started at Mind Flow Pilates on 31 March with the 3 class introductory special, and honestly I nearly wanted to cry just doing something good for myself. As a middle aged curvy mum, it felt like a big step in self care and being more aware of looking after me so I can be the best for those I love. In the first few weeks I could only manage one class a week, but I looked forward to every session. It’s only been 16 sessions and I am already so much stronger and more confident. At the beginning I needed balance poles, and now I don’t need them at all. I am now attending twice a week and aiming for three. My first class with Indali left my muscles fully activated and I could feel it for a few days, in the best way. I then moved into Jen’s Gentle Strength and Flow and felt the benefits both mentally and physically. I now mix up my sessions weekly. The way I am taught and encouraged at my own level, with a great mix of class options catering to all levels and amazing instructors, has made me not hate exercise. Jen is a local young mum who has created something really special at Mind Flow Pilates, a supportive, welcoming community that truly values feeling good and being strong. Her impact goes far beyond fitness. Don’t be scared to come and try it, the environment is so warm and welcoming and you will be better for it. Invest in yourself and trust in what Jen is building. I have felt supported and encouraged every step of the way. This has been the best gift I have ever given myself. Thank you Jen.